helpshift.comDigital Customer Service Platform | Helpshift

Login Sales: 1-800-245-9165 Product Solutions Customers Pricing Company Resources Schedule Demo Customer Service Channels Messaging for Web, In-App & 3rd Party Apps, Phone, Live Chat, Email AI + Automation Intent Classification, Routing, Bots and Proactive Support Customer Self-Service Answer Bot, FAQs, Web and Mobile Help Center Ticketing + Support System Agent Desktop, Case Management, Knowledge Management, Analytics Enterprise Platform APIs + Webhooks Salesforce + Zendesk Integrations Amazon Connect Integration Scale, Reliability, Trust Free Trial Mobile In-App Support Provide a seamless help experience with in-app messaging Customer Service Platform Consolidate all your support applications into one and simplify your operations Helpshift for Enterprise Unify and manage digital channels on top of your CRM Automated Customer Service Automate service workflows to drive personalized self-service and free up agents Industries Gaming Retail FinTech About Us Get to know the Helpshift story and meet our team Careers We're growing! See what job openings we have available News Check out our latest news and media coverage Press View our latest company announcements Next Steps Say Hello Meet our Leadership Upcoming Events + Webinars See our Partners Become a Partner Content Library Review our guides, ebooks, videos, toolkits and case studies. Blog Discover best practices and thoughtful commentary for customer service professionals. Events + Webinars Save the date for our upcoming events. Glossary Brush up on your customer service vocabulary. Customer Resources Knowledge Base Developer Guides Engineering Blog Services + Support Product Customer Service Channels AI + Automation Customer Self-Service Ticketing + Support System Enterprise Platform APIs + Webhooks Salesforce + Zendesk Integrations Amazon Connect Integration Scale, Reliability, Trust Free Trial Solutions Mobile In-App Support Customer Service Platform Helpshift for Enterprise Automated Customer Service Industries Gaming Retail FinTech Customers Pricing Company About Us Careers News Press Next Steps Say Hello Meet our Leadership Upcoming Events + Webinars See our Partners Become a Partner Resources Content Library Blog Events + Webinars Glossary Customer Resources Knowledge Base Developer Guides Engineering Blog Services + Support Schedule Demo 2B+ Devices, 300M Bot Interactions, 1 Digital Customer Service Platform Day one solutions for frustration-free automation and messaging that your customers will love Schedule Demo Free Trial Finally, One Connected Customer Service Experience. From the first response to resolution—context is carried from channel to channel so your customers never have to repeat themselves or start over. Digital-First Channels Integrated Customer Self-Service Automation that’s Intelligent Ticketing & Support Software Trusted by B2C Brands How FoxNext Games maintains 4.6 stars with Helpshift's messaging and automation Microsoft Outlook's team maintains a 4+ CSAT and keeps costs low VCA scales live support by 15x with Helpshift's messaging and automation Zynga supports 88+ million players and increases agent productivity by 2x with Helpshift Neon Pagamentos reduces costs and achieves 4.4 CSAT with Helpshift messaging Read Our Customer Stories Here Think Outside the Bot When agents and bots work together on issues, they achieve the highest CSAT. See the data from 75M tickets that quantifies the impact of automation on agent productivity. Learn More The Future is Connected Conversations By connecting digital channels, phone support, self-service and bots — and by embedding these within a single messaging thread — Helpshift’s Connected Customer Conversation platform enables your customers to reach out through any channel and take the most efficient path towards resolution through AI, bots, and automation. Messaging Dramatically Improves CSAT Two thirds of customers say that valuing their time is the most important factor in providing them with great customer service (Forrester), so don’t trap your customers in a live experience, forcing them to repeat themselves and start over at every turn. With a digital-first platform, your customers can respond on their own time, be notified when there is a message waiting, and pick up the conversation wherever it left off. Oh yeah–you can reduce your customer support costs too. Discover the Value of Messaging Opus Research Report Download Report Ultimate Guide to Digital Customer Service Download Guide Try Helpshift Free for 14 Days Start Trial It’s Easy to Get Started Schedule Demo Free Trial Product Customer Service Channels Customer Self-Service AI and Automation Ticketing & Support System APIs + Webhooks Salesforce + Zendesk Integrations Scale, Reliability, Trust Customers Pricing Solutions Mobile In-App Support Customer Service Platform Helpshift for Enterprise Automated Customer Service Company About Us Careers Leadership News Press Events + Webinars Say Hello See our Partners Partner Program Resources Content Library Blog Events + Webinars Glossary Knowledge Base Developer Guides Engineering Blog Services + Support Legal Privacy Support English ( English ) © 2020 Helpshift. All Rights Reserved. Built by Gravitate ....