helpshift.comAI-First Customer Service Platform | Helpshift

Product Close Product Open Product Services Close Services Open Services Pricing Case Studies Company Close Company Open Company Resources Close Resources Open Resources Platform Experiences Platform Help Center Central knowledge hub enabling self-serve, proactive user support. Learn More Messaging AI-guided, enriched messaging for seamless customer support. Learn More AI and Automation Efficiently manages routine tasks, freeing agents for personalized support. Learn More Agent Workspace Centralized AI-enhanced workspace for streamlined support operations. Learn More Platform Overview Comprehensive AI-powered platform for multi-device customer support. Learn More Experiences Self-Help Experience Empower users with quick solutions through self-service tools. Learn More Guided Experience Intuitive AI-driven guidance with a personal touch for superior service. Learn More Global Experience Enhance game support with seamless, real-time problem resolution. Learn More Console and PC Experience​ Seamless and cost-effective 24/7 multilingual customer support solution. Learn More Customer Engagement Services Customer Support Dedicated Human Support Specialists. Trust and Safety Expert Content Moderation Specialists. Community Management Dedicated Community Engagement Specialists. VIP Engagement and Growth Personalized VIP Support Experts. Professional and Managed Services Professional Services Tailored Project Implementation Specialists. Managed Services Continuous Improvement and Support Specialists. Featured Case Study SYBO’s Subway Surfers Achieves 4.3 CSAT and 77% Automation Rate with Helpshift in Under 3 Months Read their story Company Leadership Careers Company Leadership Careers Featured News 5 Mar 2024 Three CX Trends Coming To Your Industry In 2024 10 Jan 2024 AI cooling off period projected by Helpshift in 2024 Learn Resource Library Blog Press Glossary Engineering Blog Resource Library Blog Press Glossary Engineering Blog Participate Webinar Podcast Webinar Podcast Get Support Knowledge Base Developer Guides Contact Us Knowledge Base Developer Guides Contact Us Featured Resource read The 2023 Digital Support Benchmark Report Read more Free Trial Request Demo Elevating Customer Experience Through AI + Human Collaboration Discover the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology. Deliver world-class customer experiences, keep support teams happy, and significantly reduce support TCO Free Trial Request Demo Trusted by Top global companies for exceptional customer support Helpshift’s AI-powered Platform - Go from inquiry to resolution in record time. AI-first, omni-channel and cross-platform solution enhancing CX by understanding and connecting every step of the customer journey. Improve customer experience and agent productivity through a unified solution for self-service, conversational support, and ticketing, optimized for speed, efficiency, and satisfaction. Self Help Al Trained Intent AI Generative AI Answers Managed AI Workflows Language AI Agent AI copilot Self Service User Intent Instant Recommendation Guided Service Human Assistance Help Center Helpshift curated in-app knowledge puts answers and easy fixes directly into user hands. Smart Intents Helpshift Bots confirm user intent, starting users on a fully personalized support journey. Al Powered Answers Helpshift Bots prompt the user to consider only the most pertinent articles from the knowledge base. Custom Bots & Automation A guided service helps the user to triage and solve common problems. Agent Dashboard Agents are reserved for concierge level service. Feedback Feedback Feedback Feedback Feedback Self Service Help Center Helpshift curated in-app knowledge puts answers and easy fixes directly into user hands. Self Help AI Language AI User Intent Smart Intents Helpshift Bots confirm user intent, starting users on a fully personalized support journey. Trained Intent AI Language AI Instant Recommendation Al Powered Answers Helpshift Bots prompt the user to consider only the most pertinent articles from the knowledge base. Generative AI Answers Language AI Guided Service Custom Bots & Automation A guided service helps the user to triage and solve common problems. Managed AI Workflows Language AI Human Assistance Agent Dashboard Agents are reserved for concierge level service. Language AI Generative AI Answers Agent AI Copilot AI Infused Modern Support Journey AI-Powered Self-Service Empower Your Customers with Instant Answers Our Help Center leverages AI to guide users through a seamless self-service experience. With intelligent article recommendations and smart FAQs, customers can resolve their queries instantly, reducing support ticket volumes and enhancing customer satisfaction. Deflection Rate 0 % Learn More Automation And AI Chatbots Maximize Efficiency with AI and Automation Helpshift’s AI Chatbots and Automation capabilities are designed to streamline the support process. From routing inquiries with Smart Intents to offering personalized solutions through AI Chatbots, our platform ensures your support is scalable, efficient, and available 24/7, without compromising on quality. Reduction in support tickets0 % Reduction in TTFR (Time to First Response)0 % Learn More AI-Powered Agent Workspace Effortless Engagement: AI-Enhanced Workspace for Enhanced Agent Productivity Our AI-enhanced agent workspace is designed to enhance productivity and streamline ticket management. Advanced AI capabilities like real-time translation and sentiment analysis enable agents to understand and respond to global customer needs swiftly. Agents can quickly access customer information and conversations, facilitating faster resolutions and a personalized support experience. Learn More AI-Enhanced Unified Dashboard Effortless Engagement Messaging – Live and Async Unlock Seamless Conversations Across Platforms with Messaging Engage with your customers on their terms with our versatile messaging options. Whether it’s live chat for instant support or asynchronous messaging for less urgent inquiries, Helpshift’s platform ensures a seamless, consistent experience across all channels. Learn More Live Messaging Connect with your customers instantly and address their queries and concerns efficiently. Async Messaging Engage with customers even when they are not actively online, ensuring continuous support. AI Chatbots Instantly resolve common queries with custom bots, automations and Generative AI Gain Insights into your Customers’ Interactions and your Agents’ Performance Our comprehensive analytics and reporting tools, including real-time dashboards, provide the insights you need to continuously improve your support operations. Customer Service Analytics Our advanced reporting and analytics provide actionable insights into your customer service performance. Learn More Real-Time Monitoring Streamline your support operations with real-time queue monitoring, team activity tracking, and agent performance metrics Learn More Customizable Reports Create reports and dashboards from scratch and customize them to suit your needs. Learn More Happy Customers Hear what our customers have to sayPartnering with an all-in-one solution with combined expertise in both personnel and tools offers significant benefits. It streamlines operations by eliminating the need to coordinate with multiple vendors, ensuring consistency across platforms, and reducing overall costs. The true power of having the services and the technology under one roof lies in the ability to consult with Helpshift and Keywords on automation strategy and best practices, helping us with change management and the challenges of scaling rapidly whilst maintaining cost efficiency. Vlad Oboronko SYBO, Player Support Lead We trialed a number of suppliers and Helpshift was the one that best suited our needs. The fact that journeys could easily be built in-house from an operational rather than an IT perspective was...